Ordering items online is highly convenient. It is also usually cheaper than purchasing at a retail store because you don’t have to pay the upcharge for retail store pricing. The downside to purchasing online is the wait. The process between order and delivery is different depending on the parts ordered, but it is important to understand the process behind a shipment because that could help explain why some shipments take longer than others.
In most cases we can usually ship items out same day as order if it has been placed before 4 p.m. CST. If ordering is done by that time we still have time to process the order, invoice it, package it and ship it by our shipping pickup time. If we do not have a part available, delivery could be slightly delayed. Another item that may cause a change in delivery time is whether a part has been shipped or drop-shipped.
If an item has been shipped to a customer then it has been shipped direct from our shipping location in Olathe, KS. If an item has been drop-shipped that means the order has been sent to a distributing warehouse because we did not have the part available and they did.
When ordering, we can drop-ship Lennox and fireplace parts. Parts from other brands will not ship directly to you, so we must bring them to our facility and ship them out from our headquarters to you.
What is the protocol for an order?
There are two different ways to order a product. You can either order the parts online, or you can get in contact with us, and we can place the order for you. If you don’t know the part number that you need, feel free to contact us and we will be happy to help you find the part you need.
You can communicate with us through a phone call, live chat, or email. We offer multiple different lines of communication because we want to make sure that we’re convenient for everyone. If you don’t know the part number that you need there are a couple of steps to find it.
- Find the model and serial number of the unit that the part is for.
- Contact us and let us know which part you need and what the model/serial number is.
- Give us a little bit of time to find the information for you, and we will give you the information over the phone.
- You can either order through us, or use the information we give you to order from our site directly.
It is a simple process to get your product ordered, and depending on availability we can get it shipped out the same day. If you want to get an order started then head over to www.hvacpartsshop.com and find the parts you need today. Don’t forget, if your order is over $100.00 you qualify for free ground shipping to the continental United States. If you don’t know which parts you need, we offer technical support during normal business hours. Give us a call at (866) 215-3831 and we will do everything in our power to help you get back up and running.